Returns Policy

If you’d like to return something by post, please use the information below.

General Policy

We pride ourselves on excellent customer service and aim to offer an unrivalled shopping experience for everyone. Occasionally we all make purchases we’re not 100% happy with, which is why we like to make life as easy as possible and offer a full refund when you return any unused items, in a resalable condition and in their original packaging within 90 days.

Speedy returns: We will process your return within 72 hours of receipt. Depending on your bank/card issuer it can take between 3-5 days for the money to appear in your bank account and 1-3 working days for PayPal refunds.

  • For security reasons we cannot refund a different card to the one, you made the original purchase with.
  • For security reasons, we can only send out replacement items to the address used in your original order.

Before delivery – change or cancel an order

If you wish to cancel an order before it has been shipped, please contact our customer services team and have your order number to hand. We are unable to amend an order once it has been placed. If your order has already been shipped, please see our unwanted items section below.

This does not affect your statutory rights.

Damaged/Faulty items

If your item has arrived damaged or in poor condition, please take images of the damage and send these to our customer service team by email or contact us through our contact us page.

Unwanted items

If you have received an unwanted item, you must make us aware and ensure goods are returned within 90 days.

Returns can be made by post:

  • Post – returning your order by post, we recommend that you return the goods using the most economical return postage and upload am image proof of postage. This method of return will be at your own cost. We also recommend obtaining proof of postage in case the item is not received by our warehouse. Our returns address is:  Morgan’s Direct, Unit 12, Kingsbury Trading Estate, Barningham Way, London, NW9 8AU.
  • Your refund will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully resalable condition – undamaged and in their original packaging and with the labels intact. This does not affect your statutory rights.

Missing or incomplete orders

If your order hasn’t arrived or arrives incomplete, please contact us to report any issues within 48 hours with your order number to help us find your order more quickly. If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so may arrive separately.

Product recalls

The safety of our customers is paramount. In the extremely rare event that we may recall a product, we will send you an email to arrange a collection and refund.

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